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Click Here To Download A Credit
Application Form
Click Here To Download A
Credit Card Payment Form
Fax The
Credit
Application To:
818-718-0588
Upon
verification of credit references an
account number will be issued to you
You
may be granted an open 30 day account or
a COD account.
COD
accounts may pay with a credit card and
avoid a $8.50 COD charge.
Terms:
2% 10th, Net
25th except all exports. Our
billing cycle ends on the 25th of each
month. If payment has not been received
by the following billing cycle, accounts
will be put on hold and a 1.5% service
charge will be added.
Freight:
Freight will be
pre-paid on orders of $550.00
or more except for Alaska, Hawaii, &
Puerto Rico. There will be a $2.00
handling charge on all orders that do
not meet freight pre-paid requirements.
Next-Day Freight Program:
Any engine part or
any Engine Kit in our Rock Products
Catalog can be shipped out Next-Day for
just $14.95. Order what you need,
no Minimum-No Maximum. Just say "Ship it
Next-Day". All add-on orders will
be considered a new order since all
orders are immediately processed to our
warehouse. For customers in Alaska and
Hawaii the Freight charge for Next-Day
will be $24.95, no Minimum-No Maximum.
(Rock Products reserves the right to
modify this program at any time as need
requires)
Drop Ship:
Drop Shipping is an
extra $5.00, in addition to your freight.
Returns:
Returns to Rock
Products must be sent freight prepaid by
the customer. A 15% restocking fee will
be charged for non authorized returns. A
restocking fee will be waived with a
offsetting order.
Warranty:
All Rock Products carry a 12 month or 12,000 mile warranty whichever occurs
first. Claims for warranty must be made by the original purchaser direct from
D&J Rock Products, Inc. This warranty is limited to the replacement of a
defective product only. Any alleged defective products must be returned to D&J
Rock Products, Inc for inspection for warranty to be approved. Any claim will
not be settled until past due accounts are brought up to date. D&J Rock
Products, Inc will not be responsible for any labor, towing, fluids, freon,
filters, lodging, car or truck rental. Any item returned to D&J Rock Products,
Inc., for credit must be sent by the original purchaser, and must be accompanied
by a D&J Rock Products, Inc., RGA (Return Goods Authorization) number.
An RGA (Return Goods Authorization) number must be obtained by contacting D&J
Rock Products Technical Department,
before attempting to return any new part or warranty part. When contacting D&J
Rock Products Technical Department, it
is important to have ready: Rock Account number, Date of original purchase,
Invoice number, and Rock part number, an
explanation of the problem, and the mileage at the time of installation and
mileage at the time of failure. Returns will not be
accepted, unless they are accompanied with all the information stated above. D&J
Rock Products, Inc.,’ warranty implies
that any claim regarding a part is subject to only the replacement of the
alleged defective part.
No claim will be paid on water pumps. The maximum labor on a claim to be paid is
$300.00. |
